Frequently Asked Questions
Details
What is COCOS?
COCOS is the ultimate cosmetic makeup box designed for cosplayers created by cosplayers. It helps organize and systematize your essential cosplay items, making it easier to keep everything in one place.
How many compartments does COCOS have?
It has two convenient storage compartments and a built-in mirror on one side for convenience.
Is COCOS easy to carry around?
Yes, COCOS comes with an adjustable strap, making it easy to take with you wherever you go, whether to a cosplay event or photosession.
Can I store small tools like pins, varnish, lenses, and glue in COCOS?
Absolutely! COCOS is designed to keep all your essential tools organized, including small items like pins, varnish, lenses, glue, and more.
What materials is COCOS made of?
COCOS is made from durable, high-quality materials to ensure it can withstand frequent use and keep your makeup tools safe and secure.
How can I clean and maintain my COCOS box?
Clean it by using a damp cloth with a touch of soft soap or micellar water on a cotton pad.
Ordering & Shipment
How can I purchase COCOS?
You can purchase COCOS directly from our online shop. Simply add it to your cart and proceed to checkout.
Do you offer international shipping?
Yes, we offer international shipping. Please note the shipping details:
- Processing Time: 3-4 days
- Shipping to the US and Europe: 10-15 business days
- Shipping to Asia: 3-4 business days
Shipping fees and delivery times may vary depending on your location. If you have any questions, please contact our support team at support@cocos.band.
How can I track my order ?
For online orders an email will be sent with a shipping confirmation and tracking information.If you need to make a change to your address or you have another questions, please contact customer service at support@cocos.band
There is a problem with my shipment, what do I do?
If you have any issues with your shipment, please contact our support team at support@cocos.band. We will do our best to resolve the issue promptly.
If your shipment is delayed by the carrier, we recommend reaching out to them directly for assistance. They may require specific instructions on where to deliver your order. In some instances, updating the delivery address may incur an additional charge by the carrier.
Please note that COCOS is not liable for any additional charges imposed by the carrier. To avoid such charges, you can request the carrier to hold the shipment at the nearest location for convenient pick-up.
What is your return policy?
We offer a 30-day return policy for unused and unopened items. If you’re not completely satisfied with your purchase, please contact our customer service team by support@cocos.band for assistance with your return.
Is the security of my personal data guaranteed?
We guarantee the complete security of your personal data. If you have any questions, please read the Privacy Policy
Who can I contact for additional questions?
For any additional questions, please contact our customer service team at support@cocos.band.
We’re here to help!